Communication as Risk Management

Wise Counsel's Hartley Goldstone has posted a new article at Trusts & Estates, arguing that the most effective form of trust risk management could be, of all things ... communication. If it seems an odd idea, that's only because so many trustees forget that a trust is not a portfolio or a database of transactions or even a document but rather a relationship between human beings. Just as doctors have learned that asking a few questions and showing some interest in patients can reduce malpractice suits, trustees may learn, with Hartley's guidance, that the best defence against potential trust litigation may be a good conversation.